Help us get our cute stuff in people's hands! Hija De Tu Madre is looking for a Fulfillment Assistant to work in our Downtown LA warehouse.

What we're looking for:

  • Soft skills: We're on the hunt for someone with a strong EQ (emotional intelligence). We want to work with folks who can easily squash customer service issues with empathy and kindness. 
  • Confidence: Customer service is all about finding solutions, so our FA must feel confident to take control of some sticky situations. 
  • Bilingual: Must feel comfortable writing / reading in Spanish to best support our Spanish speaking customers.
  • Neat, neat, neat: Organization isn't an option, it's a must. 

ROLE DESCRIPTION:
The Fulfillment Assistant is responsible for assisting in all areas of fulfillment and warehouse operations. The FA will assist our Customer Service department in the areas of packaging, order fulfillment, stocking, customer service and general warehouse operations. 


KEY RESPONSIBILITIES: 
  • Responsible for assisting in all incoming customer service communication. Including but not limited to: order / product inquiries and general concerns. 
  • Using the company's customer service best practices, provide effective customer service solutions to troubleshoot any customer issues.
  • Assist with order fulfillment and packing.
  • Responsible for executing the entire fulfilment process from start to finish.
  • Maintain a clean and organized work environment. Including but not limited to packing stations, shelving, trash area, etc.
Misc: 
  • When appropriate, provide support in other areas including but not limited to: packaging, organizing incoming inventory, shelving, etc. 
  • Uphold & practice company values & company culture. 
Rate & Commitment:
  • Pay $15 an hour 
  • Part-time 20 - 30 hours a week
  • In-house DTLA position (no remote work)
Monday - Friday 9:30am - 4pm 

How to apply: 
  • Email your resume + a short intro about yourself to hello@hijadetumadre.com
  • Please include FULFILLMENT ASSISTANT in the subject line.