ORDER PROCESSING
Most orders are fulfilled by 5pm PT Monday - Friday. Orders placed after 5pm will be fulfilled the next business day. This DOES NOT include shipping timeline for BACKORDERS / PRE-ORDERS / JACKETS. 

PLEASE EXPECT HOLIDAY SHIPPING DELAYS

SHIPPING TIMELINE
Economy: 5-8 days.
Priority: 3 -5 days.
Express: 2 days.
International: 8 - 10 days 

JACKET ORDERS
All jackets are made to order. Jackets take 10 - 12 business days to produce.
An email will be sent once your order has been shipped, including a tracking number. JACKET ORDERS WILL BE SHIPPED SEPARATELY. PLEASE EXPECT 2 PACKAGES.

STOLEN / LOST PACKAGES
We are not responsible for any stolen or lost packages. For these issues please contact USPS directly at 1-800-ASK-USPS.

EXCHANGE & RETURN POLICY

We do not offer any exchanges, returns or refunds of any kind to any of our products including but not limited to: gift cards, desk, accessories, jewelry apparel, and jackets. All online and in store/event sales are final. 

Since all jackets are made to order, and are one of a kind pieces, we can not offer exchanges, returns, or refunds. We cannot refund or exchange your jacket for any reason.

In order to guarantee your jacket size, please see our Size Guide, for additional questions please email us at support@hijadetumadre.com.

SENT DAMAGED OR WRONG ITEMS
In the unlikely case of a damaged item or if you received the wrong item. please email us at support@hijadetumadre.com within 7 days to correct the issue. We cannot help you after the 7 days or if the item has been worn/used. We are not responsible for wear and tear.