Most orders are fulfilled by 5pm PT Monday - Friday. Orders placed after 5pm will be fulfilled the next business day. This DOES NOT include shipping timeline for BACKORDERS / PRE-ORDERS / JACKETS.
PLEASE EXPECT HOLIDAY SHIPPING DELAYS
Economy: 5-8 business days.
Priority: 3 -5 business days.
Express: 2 business days.
International: 8 -10 business days
All jackets are made to order. Jackets take 30 business days to produce.
An email will be sent once your order has been shipped, including a tracking number. JACKET ORDERS WILL BE SHIPPED SEPARATELY. PLEASE EXPECT 2 PACKAGES.
STOLEN / LOST PACKAGES
We are not responsible for any stolen or lost packages UNLESS THE PACKAGE IS INSURED. For these issues please contact USPS directly at 1-800-ASK-USPS.
To insure & protect your order from theft, please select MonkProtect at checkout. To file an insurance claim please email firstname.lastname@example.org.
EXCHANGE & RETURN POLICY
We do not offer any exchanges, returns or refunds of any kind to any of our products. All online and in store/event sales are final.
Since all jackets are made to order, and are one of a kind pieces, we can not offer exchanges, returns, or refunds. We cannot refund or exchange your jacket for any reason.
In order to guarantee your jacket size, please see our Size Guide on each individual product page, for additional questions please email us at email@example.com.
SENT DAMAGED OR WRONG ITEMS
In the unlikely case of a damaged item or if you received the wrong item. please email us at firstname.lastname@example.org within 7 days to correct the issue. We cannot help you after the 7 days or if the item has been worn/used. We are not responsible for wear and tear.