ORDER PROCESSING

Most orders take 5-7 business days (not including holidays or weekends) to process. This DOES NOT include shipping timeline. PLEASE READ BELOW.

EXPECT SHIPPING DELAYS
WE CANNOT CONTROL HOW QUICKLY USPS SCANS, SORTS AND DELIVERS YOUR PACKAGE. 

SHIPPING TIMELINE
USPS First Class: 7 - 10 days.
USPS Priority Mail: 3 -5 days.
DHL Worldwide Express: 7 - 10 days 

Package taking too long to be delivered? Call: 1-800-ASK-USPS.

JACKET PRODUCTION
All jackets are made to order. Jackets take 7 - 10 business days to produce.
An email will be sent once your order has been shipped, including a tracking number.

STOLEN / LOST PACKAGES
We are not responsible for any stolen or lost packages. For these issues please contact USPS directly at 1-800-ASK-USPS.

EXCHANGE & RETURN POLICY
We do not offer any exchanges, returns or refunds of any kind to any of our products including but not limited to: gift cards, desk, accessories, jewelry apparel, and jackets. All online and in store/event sales are final. 

Since all jackets are made to order, and are one of a kind pieces, we can not offer exchanges, returns, or refunds. We cannot refund or exchange your jacket for any reason.

In order to guarantee your jacket size, please see our Size Guide, for additional questions please email us at help@hijadetumadre.com.

SENT DAMAGED OR WRONG ITEMS

In the unlikely case of a damaged item or if you received the wrong item. please email us at help@hijadetumadre.com within 7 days to correct the issue. We cannot help you after the 7 days or if the item has been worn/used. We are not responsible for wear and tear.