ORDER PROCESSING
Most orders are fulfilled by 5pm PT Monday - Friday. Orders placed after 5pm will be fulfilled the next business day. This DOES NOT include shipping timeline for BACKORDERS / PRE-ORDERS / JACKETS. 

PLEASE EXPECT HOLIDAY SHIPPING DELAYS

SHIPPING TIMELINE
Economy: 5 - 8 business days.
Standard: 3 - 5 business days.
Express: 2 - 3 business days.
UPS Next-Day: 1 - 2 business days.
International: 8 -10 business days 

JACKET ORDERS
All jackets are made to order. Jackets take 30 business days to produce.
An email will be sent once your order has been shipped, including a tracking number. JACKET ORDERS WILL BE SHIPPED SEPARATELY. PLEASE EXPECT 2 PACKAGES.

INSURANCE CLAIM 
To insure & protect your order from theft, please select MonkProtect at checkout. 

How do I file a MONK PROTECT insurance claim?
If you added MONK PROTECT insurance to your order you can file a claim with this independent service by submitting your order information here: https://app.monkprotect.com/login

STOLEN / LOST PACKAGES
We are not responsible for any stolen or lost packages UNLESS THE PACKAGE IS INSURED WITH MONKPROTECT. For these issues please contact USPS directly at 1-800-ASK-USPS. 

EXCHANGE & RETURN POLICY
We do not offer any exchanges, returns or refunds of any kind to any of our products. All online and in store/event sales are final. 

In order to guarantee your jacket size, please see our Size Guide on each individual product page, for additional questions please email us at support@hijadetumadre.com.

SENT DAMAGED OR WRONG ITEMS
In the unlikely case of a damaged item or if you received the wrong item. please email us at support@hijadetumadre.com within 7 days to correct the issue. We cannot help you after the 7 days or if the item has been worn/used. We are not responsible for wear and tear.