Shipping & Returns

ORDER PROCESSING
Most orders are fulfilled by 4pm PST Monday - Friday. Orders placed after 4pm will be fulfilled the next business day. This DOES NOT include shipping timeline for BACKORDERS / PRE-ORDERS / JACKETS. 

PLEASE EXPECT HOLIDAY SHIPPING DELAYS

HOLIDAY SHIPPING TIMELINE
Order by the following dates for Dec. 24th delivery: 
Dec 15th (Economy Shipping 5 - 8 business days)
Dec 18th (Standard Shipping 4 business days)
Dec. 20th (Express Shipping 2 - 3 business days)

REGULAR SHIPPING TIMELINE
Economy: 5 - 8 business days.
Standard: 4 business days.
Express: 2 - 3 business days.
International: 8 -10 business days 

JACKET ORDERS
All jackets are made to order. Jackets take 30 business days to produce.
An email will be sent once your order has been shipped, including a tracking number. JACKET ORDERS WILL BE SHIPPED SEPARATELY. PLEASE EXPECT 2 PACKAGES.

STOLEN / LOST PACKAGES
We are not responsible for any stolen or lost packages. For these issues please contact USPS directly at 1-800-ASK-USPS. 

EXCHANGE & RETURN POLICY
We do not offer any exchanges, returns or refunds of any kind to any of our products. All online and in store/event sales are final. 

PRE-ORDERS
Due to pre-order there are no returns or refunds. Order cancellations will result in a cancellation fee. 

In order to guarantee your jacket size, please see our Size Guide on each individual product page, for additional questions please email us at support@hijadetumadre.com.

SENT DAMAGED OR WRONG ITEMS
In the unlikely case of a damaged item or if you received the wrong item. please email us at support@hijadetumadre.com within 7 days to correct the issue. We cannot help you after the 7 days or if the item has been worn/used. We are not responsible for wear and tear.