FAQ

Will my jacket arrive by Christmas?
Jacket orders placed after Dec. 7th with free standard 10 -12 business day production will NOT arrive by Dec. 24th. Jackets orders with paid 5 or 2 day production will arrive by Dec. 24th. 

What about non jacket items?
All accessory and t shirt orders before Dec. 19th will arrive by Dec. 24th. 

How long does it take to make my jacket? 

All jackets are made at time of order, in order to ensure the best possible quality, Standard Jacket production orders take 10 - 12 business days (weekends and holidays do not count) to prepare and process. If you need your jacket sooner, please select 5 or 2 day production at checkout for an additional cost. 

Once your jacket is ready, you will receive an email confirmation with your tracking number once your order has been shipped.

How long is shipping?
Shipping takes about 2 - 3
 days. Until then, hold tight por favor. Our hands are busy sewing and stitching! 

What do I do if I received the wrong item or my item is damaged?
Customers have one week to report a damaged or wrong item. Please email us at hello@hijadetumadre.com within 7 days to correct the issue. We cannot help you after a week or if the item has been worn/used. We are not responsible for wear and tear. 


What are your size measurements?
All sizing information can be found in our Size Guide

When will you carry my size? 
If you sign up to our newsletter, we will update you as soon as we are restocked! 

What is your return policy?
For information regarding our return / exchange policies, please click here. 

Can you put your Virgen design on a jacket I already own?
Sorry, we don't offer that service at the moment. 

Do you have a shop?
No we don't, hopefully some day! 

Do you carry mens jackets? 
We do! Checkout our Dad Jacket here. 

Do you ship internationally? 
Our checkout shipping options include shipping to all countries! Add item to cart to see your shipping costs. 

Do you accept custom jacket orders? 
Yes yes yes! Please email us directly at hello@hijadetumadre.com to start your custom order.